REFUNDS & RETURNS POLICY

Effective Date: 11 October 2026

1. Introduction

Agrpujya LLP (“Agrpujya,” “Company,” “we,” “our,” or “us”) is committed to maintaining transparent and professional business relationships with its clients, suppliers, contractors, and institutional partners.

This Refunds & Returns Policy outlines the general principles governing refunds, cancellations, returns, replacements, and related requests concerning products or services supplied by Agrpujya LLP.

As our business primarily involves renewable energy, engineering, procurement and construction (EPC), specialty chemicals, industrial materials, oil and gas, and institutional infrastructure projects, the applicable terms may vary depending on the nature of the transaction and the relevant commercial agreement.

2. Scope of This Policy

This Policy applies to refund, return, cancellation, or replacement requests relating to eligible products or services supplied by Agrpujya LLP, subject to the terms of the applicable contract, purchase order, invoice, or other written agreement.

Submitting a general enquiry through our website does not constitute a purchase, and no refund is applicable where no payment has been made.

For project-based engagements, the relevant contractual terms will determine the applicable cancellation, payment, refund, and settlement arrangements.

3. Refund Eligibility

Refund requests may be considered in circumstances such as:

A payment made in error or a verified duplicate payment.
A payment received for an order or service that Agrpujya is unable to fulfil, where a refund is required under the applicable agreement or law.
An agreed cancellation where the relevant contract expressly permits a refund.
A verified billing discrepancy or other circumstance that warrants a refund under the applicable transaction terms.
Any other circumstance in which a refund is required by applicable law.

All refund requests are subject to verification of the transaction, the applicable contractual terms, and any legally required obligations.

4. Non-Refundable Payments

Unless otherwise agreed in writing or required by applicable law, certain payments may be non-refundable, including:

Payments for services already performed or milestones completed.
Approved mobilisation, engineering, design, procurement, or project-development costs already incurred.
Custom-manufactured products or materials procured specifically for a client.
Third-party charges, cancellation costs, or committed procurement expenses that cannot reasonably be recovered.
Deposits or advance payments expressly designated as non-refundable in an applicable agreement.

Any non-refundable payment terms must be clearly established in the relevant agreement and will remain subject to applicable law.

5. Returns and Replacements

Returns or replacements of physical products, industrial components, specialty chemicals, equipment, or other supplied materials may be considered where permitted by the relevant sales contract or purchase order.

Before a return or replacement is approved, the client may be required to provide:

The relevant purchase order or invoice number.
A description of the product or material concerned.
Details of the issue or reason for the return.
Photographs, inspection records, or other supporting documentation, where appropriate.
Relevant batch numbers, serial numbers, packaging details, or delivery records, where applicable.

Products must not be returned without prior written authorisation from Agrpujya LLP.

Any approved return must follow the agreed packaging, handling, transportation, documentation, and safety procedures applicable to the product.

6. Damaged, Defective, or Incorrect Deliveries

If a product or material supplied by Agrpujya LLP arrives damaged, defective, or inconsistent with the agreed specifications, the client should notify us within the inspection or notification period specified in the relevant contract or purchase order.

The client should provide sufficient details and supporting evidence to enable the issue to be assessed.

Depending on the circumstances and the applicable agreement, the resolution may include:

Inspection or technical evaluation.
Repair or replacement.
Correction of the delivery or supply.
A credit note or refund, where appropriate.
Another mutually agreed remedy.

All claims will be assessed according to the agreed product specifications, delivery terms, warranty provisions, and applicable law.

7. Cancellation of Orders and Projects

Cancellation requests must be submitted in writing to Agrpujya LLP.

For equipment supplies, industrial materials, engineering services, EPC projects, renewable energy installations, or other project-based engagements, cancellation rights and associated charges will be governed by the applicable contract or purchase order.

Depending on the stage of execution, cancellation may involve costs relating to engineering, procurement, manufacturing, transportation, mobilisation, completed work, third-party commitments, or other expenses incurred for the project.

No cancellation or refund will be considered final until it has been reviewed and confirmed in writing by the authorised representatives of the relevant parties.

8. Refund Processing

Once a refund has been approved, Agrpujya LLP will communicate the applicable amount and processing arrangements to the requesting party.

Where practicable, refunds will be issued through the original payment method or another mutually agreed method, subject to verification and applicable banking requirements.

The time required for a refund to be credited may depend on the payment provider, banking institution, transaction verification, and other circumstances beyond our control.

Any applicable deductions, adjustments, or outstanding contractual amounts will be handled in accordance with the relevant agreement and applicable law.

9. Project Advances and Milestone Payments

Payments made toward renewable energy projects, EPC services, equipment procurement, engineering, infrastructure development, or other commercial engagements may be linked to contractual milestones or project deliverables.

Refunds or adjustments relating to such payments will be determined by the applicable agreement, the work completed, costs incurred, procurement commitments, and any other relevant contractual provisions.

This Policy does not override an executed Power Purchase Agreement (PPA), EPC contract, supply agreement, service agreement, or other binding commercial document.

10. Exclusions and Limitations

Agrpujya LLP may decline a return, replacement, or refund request where the request is inconsistent with the applicable agreement or where the relevant product or service is ineligible under the agreed terms.

Examples may include unauthorised returns, damage caused by improper handling or use, alterations made without authorisation, or requests submitted outside an agreed inspection or claim period.

These exclusions do not limit rights or remedies that cannot lawfully be excluded under applicable law.

11. How to Request a Refund or Return

To submit a refund, return, replacement, or cancellation request, please contact Agrpujya LLP using the details below.

Please include:

Your name and organisation.
Contact details.
Invoice or purchase order number, if applicable.
Description of the product, service, or project.
Reason for the request.
Supporting documents or evidence, where relevant.

Our team will review the request and respond in accordance with the applicable transaction terms and legal requirements.

12. Policy Amendments

Agrpujya LLP reserves the right to update this Policy to reflect changes in its business operations, transaction processes, product and service offerings, or applicable law.

The latest version will be published on this page with an updated effective date.

Changes to this Policy will not override existing contractual rights or obligations where doing so would be inconsistent with the applicable agreement or law.

13. Contact Information

For refund, return, replacement, or cancellation enquiries, please contact:

Agrpujya LLP

Email: info@agrpujya.com

Phone: +91 99101 23881

Corporate Office / Communication Address:
C1-1006, Panchshe el Greens 1, Sector 16B, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306, India.

Registered Office:
6-E-36, New Housing Board, Pali Marwar, Pali, Rajasthan – 306401, India.

Website: https://agrpujya.com